Customer Care Representative (1 Year Contract)

Full Job Description

Position Title: Customer Care Representative

Requisition ID: 30392

Career Group (ADSP): Administrative

Division: Qc – Marketing Metro (80069072)

Department: Marketing and e-Commerce

Work Location: METRO ON – 5559 DUNDAS STREET W (#A-DUND)

Province: Canada : Ontario

Position Type: Temporary

Summary:

This incumbent confers with consumers by phone or e-mail, providing information on products and services, answering inquiries, obtaining details and resolving Customer complaints, notifying consumers of claim investigation results and any planned adjustments. The incumbent contributes actively to putting the consumer at the hart of the company’s concerns.

Specific Responsibilities:

Receive and deal with Customer complaints and requests.
Do research needed in order to answer Customer and internal client inquiries.
Input facts and draw up structured and concise complaints reports.
Negotiate compensation with customers.
Assist in developing tools and work processes to improve Customer service quality.
Act as a backup receptionist.
Represent Metro Ontario Customer Care in dealings with various company departments, sit on committees and manage problem situations with other departments.

Qualifications:

College certificate (Communications and/or Public Relations is preferred
At least 1 year experience in a Call Centre environment required
At least 1 to 2 years experience in Customer Service
Good communication and negotiation skills
Proficiency in Microsoft Office
Excellent writing skills
Proactive problem solving
Excellent priority management
Excellent judgement
Good time management skills

#LI-Hybrid

Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.

Metro is committed to accommodating applicants and employees with disabilities. Should you require an accommodation or wish to receive this application in an accessible format, please advise.

Only applicants that meet the qualifications will be contacted.

We respectfully request no calls or unsolicited resumes from agencies.