Sr Manager Training & Organizational Development

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Position Title: Sr Manager Training & Organizational Development
Requisition ID: 34126
Career Group (ADSP): Administrative
Division: Nat – Ressources humaines (80069754)
Department: Human Resources
Work Location: METRO ON – 5559 DUNDAS STREET W (#A-DUND)

Province: Canada : Ontario
Position Type: Permanent


Summary :

This position is responsible for designing professional development programs, facilitating training sessions, optimizing the transfer of learning, evaluating training program effectiveness and implementing organizational development interventions.


Specific Responsibilities:

  • In collaboration with the Manager, Training and Organizational Development Quebec, participate in needs assessments with the business to identify training and development priorities and propose recommendations aligned with business objectives; collaborate and consult actively on multiple initiatives.
  • Manage a team of 4 specialists and coach them to identify and incorporate best practices in training design and delivery, innovation and change management.
  • Maintain awareness in the leadership development field to ensure the company continues to apply and maximizes a progressive approach.
  • Research content, supervise the development of training materials and development programs aligned with business needs for both provinces.
  • Monitor the quality of the training experience to ensure the company’s standards are maintained while maximizing efficiency and participant motivation.
  • Design and implement methods to measure program effectiveness.
  • Identify learner challenges and potential change management barriers and develop proactive strategies to address them.
  • Maintains business ties with various training providers and manage vendor relationships and external training consultants.
  • Ensure training content, environment, resources, and communication mediums are optimized.
  • Occasionally design and/or deliver training sessions to targeted groups while ensuring achievement of learning outcomes and optimization of knowledge transfer.
  • Develop process and tools for staffing and training activities related to new store openings, major remodels and the Assistant Manager Training program




  • Bachelor’s degree with a specialty in education. Master’s degree, an asset.
  • 8 – 10 years relevant experience including 3 years in a management role and 3 years on development of content
  • Requires strong attention to detail in addition to excellent written and verbal communication skills
  • Excellent ability to partner with colleagues and function as part of a small team delivering high volumes.
  • Continuous learner with an open mindset and comfortable learning from immediate team and others in the business.
  • Superior training, facilitation, and presentation skills, as well as a highly developed sense of accountability and client orientation.
  • Travel required
  • Bilingualism, an asset
  • Retail experience is required





Metro values, respects and leverages the differences and competences of all employees from a variety of different backgrounds. We will consider all qualified applicants for employment.
Metro is committed to accommodating applicants and employees with disabilities. Should you require an accommodation or wish to receive this application in an accessible format, please advise.
Only applicants that meet the qualifications will be contacted.
We respectfully request no calls or unsolicited resumes from agencies.
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